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Conversation is the single greatest learning tool in your organization by William O’Brien

 



AuthorWilliam O’Brien  Former CEO of the Hanover Insurance Company
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Conversation is the single greatest learning tool in your organization -- more important than computers or sophisticated research.

As a society, we know the art of small talk; we can talk about how the Red Sox are doing or where we went on vacation.

But when we face contentious issues -- when there are feelings about rights, or when two worthwhile principles come in conflict with one another -- we have so many defense mechanisms that impede communications that we are absolutely terrible.

William O’Brien  Former CEO of the Hanover Insurance Company


Video: BLU Lesson 3: How measures distort behaviour by David Gurteen



One of six BLU lessons on 'how measures distort behaviour' by David Gurteen.

In April 2005, BLU, the UK's Business Link University which no longer exists hired Fifty Lessons  to produce a series of video stories for them to which I (David Gurteen) was invited to contribute. This is one of those stories.

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Quotations from William O’Brien:

 Conversation is the single greatest learning tool in your organization -- more important than computers or sophisticated research.

As a society, we know the art of small talk; we can talk about how the Red Sox are doing or where we went on vacation.

But when we face contentious issues -- when there are feelings about rights, or when two worthwhile principles come in conflict with one another -- we have so many defense mechanisms that impede communications that we are absolutely terrible.

William O’Brien , Former CEO of the Hanover Insurance Company



If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen


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Tuesday 5 November 2024
02:39 AM GMT