The business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and services - all hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the people - the knowledge workers themselves.
Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act - in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage.
Features & Benefits
First book to connect cognitive science with knowledge management
Karl Wiig has worldwide name recognition as thought leader
Clearly written for professionals with charts and checklists
Video: Gurteen Knowledge Cafe, NAB, Melbourne, October 2010
This is a short video of a Gurteen Knowledge Cafe that I facilitated for Peter Houlihan at the National Australia Bank in Melbourne in October 2010.
The session was captured on a flip cam without the use of a roving mic, so the sound is not clear and has had some extensive editing to fit into a short learning piece, but it gives a good idea of what the Cafe is all about.
The question posed to the group as the "conversational seed" was "What if true leadership involves embracing complexity by widening the circle of involvement rather than restricting it?
Media Information:
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Knowledge Café
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Conversational Leadership
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Blogging and tweeting from the recent HKKMS Conference in Hong Kong
Knowledge Horizons (2000) by Charles Despres 
, Daniele Chauvel 
Karl Wiig Consultant & Author
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