One of the few books I have found totally dedicated to the subject of "Listening".
Video: KM is like herding cats
In 2001 the large System Integrator company EDS made a very funny commercial which showed a group of Cowboys Herding cats. (1 mins)
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One of the few books I have found totally dedicated to the subject of "Listening".
Listening (1995) by Madelyn Burley-Allen 
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