"This book is a personal and insightful guide for organizations wishing to better engage with the knowledge economy. It is deeply grounded in the authors own experiences, which makes their recommendations that much more cogent and sensible." - Laurence Prusak, Distinguished Scholar in Residence, Babson College, USA
This book provides a blueprint for creating and leading organizations with strong knowledge-based cultures to achieve breakthrough performance. Using the idea of conductivity, the authors describe the successful organization of the future as one that increases the quality and flow of knowledge within the organization and within its network of suppliers, customers, and other collaborators.
The narrative is based on the thoughts, experience, and models of Hubert Saint-Onge and Charles Armstrong, who have successfully led high-performance companies in the financial services sector and the engineering and manufacturing sector. Each chapter includes practical examples from their experience and from other successful leaders.
Features & Benefits
Hubert Saint-Onge has been named one of the top ten knowledge management practitioners internationally (Forbes)
S.A. Armstrong, a manufacturing company run by co-author Charles Armstrong, has been cited as one of the most innovative knowledge-era companies in North America
Filled with real-life stories of how both authors have implemented their ideas in the banking, insurance, and manufacturing industries
Video: Clay Shirky: How cognitive surplus will change the world
Clay Shirky: How cognitive surplus will change the world
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"This book is a personal and insightful guide for organizations wishing to better engage with the knowledge economy. It is deeply grounded in the authors own experiences, which makes their recommendations that much more cogent and sensible." - Laurence Prusak, Distinguished Scholar in Residence, Babson College, USA
How Do We Make People Do Things?
Leveraging Communities of Practice for Strategic Advantage (Oct 2002) by Hubert Saint-Onge, Debra Wallace 
Hubert Saint-Onge Founder & Principal of SaintOnge Alliance
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