All organizations are awash with knowledge, but much of this knowledge cannot be accessed or used. Indeed, in many cases it is not even visible because other members of the organization, or the organization’s customers, are not aware of its existence.
Knowledge Management shows you how to identify, organize and turn this knowledge into action and further your organization’s key strategic objectives. Based on research that took place in 28 leading companies in Europe and the USA, this practical guide is full of advice for senior managers on how to implement a knowledge management policy. It gives clear and comprehensive coverage of:
The state of the art – why manage knowledge? the best and worst practices; using the Internet and intranets; new HRM strategies; transparent marketing; approaches to managing knowledge; learning and knowledge; the role of technologies; measurement and evaluation.
This highly readable and accessible guide will help any organization to understand who holds the knowledge, in what form and how to make it available at the right time and to the right people.
About the Authors
Professor Paul Gamble is Director of the European Management School at the University of Surrey, UK. John Blackwell is a Senior Manager with IBM who specializes in advising clients on the implementation of KM systems and strategies.
Video: Gurteen Knowledge Cafe, NAB, Melbourne, October 2010
This is a short video of a Gurteen Knowledge Cafe that I facilitated for Peter Houlihan at the National Australia Bank in Melbourne in October 2010.
The session was captured on a flip cam without the use of a roving mic, so the sound is not clear and has had some extensive editing to fit into a short learning piece, but it gives a good idea of what the Cafe is all about.
The question posed to the group as the "conversational seed" was "What if true leadership involves embracing complexity by widening the circle of involvement rather than restricting it?
Media Information:
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If you are interested in Knowledge Management, the
Knowledge Café
or the role of conversation in organizational life then you my be interested in this online book I am writing on
Conversational Leadership
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Knowledge Management (Oct 2001) by John Blackwell 
, Paul Gamble 
Gurteen Knowledge-Letter: Issue 27 - 4th September 2002
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