This is a big part of what my Knowledge Cafe's about. It also reminds me so much of Alfie Kohns comment:
Many of the familiar principles of Quality management amount to an elaboration of this simple truth: an innovative, healthy organization requires that we work with people rather than do things to them.This is the key ... "We have to stop trying to change people and work with them!".
Credit: Alfie Kohn
Side note: I have referred to Steve Billing's work several times over recent months. I have never met him but that is set to change when I have dinner with him during my upcoming trip to Australia and New Zealand. I look forward to some great conversation.