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Conversation is the single greatest learning tool in your organization by William O’Brien

 



AuthorWilliam O’Brien  Former CEO of the Hanover Insurance Company
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Conversation is the single greatest learning tool in your organization -- more important than computers or sophisticated research.

As a society, we know the art of small talk; we can talk about how the Red Sox are doing or where we went on vacation.

But when we face contentious issues -- when there are feelings about rights, or when two worthwhile principles come in conflict with one another -- we have so many defense mechanisms that impede communications that we are absolutely terrible.

William O’Brien  Former CEO of the Hanover Insurance Company


What is Knowledge Management? - Jane McKenzie



Mini-clip interview for Gurteen Knowledge with Jane McKenzie . What is Knowledge Management? Shot at the Henley Knowledge Management Forum in September 2006.

Jane is Professor of Management Knowledge and Learning at the Henley Management College .

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Quotations from William O’Brien:

 Conversation is the single greatest learning tool in your organization -- more important than computers or sophisticated research.

As a society, we know the art of small talk; we can talk about how the Red Sox are doing or where we went on vacation.

But when we face contentious issues -- when there are feelings about rights, or when two worthwhile principles come in conflict with one another -- we have so many defense mechanisms that impede communications that we are absolutely terrible.

William O’Brien , Former CEO of the Hanover Insurance Company



If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen


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Thursday 21 November 2024
03:28 PM GMT