When are we going to start working with people rather than trying to do things to them?
Measures, targets, rewards, incentives - even education and training are all a waste of time if the people being 'targeted' don't see the point or have not been involved in the decision making.
How will they respond? They will game the system. They will cheat! Just as in this story from James Robertson about some airline pilots in Australia.
When are we going to wake up?
