Conversation as a core business process

Those of you who know me - know how I am always rattling on about the role of conversation in KM. This lunch time I am talking in a Knowledgeboard online workshop about the subject and was doing a little preparation when I came across this article.

Consider, for a moment, that the most widespread and pervasive learning in your organization may not be happening in training rooms, conference rooms, or boardrooms, but in the cafeteria, the hallways, and the cafe across the street.