I just received an e-mail from a reader of my newsletter who wanted to know if I knew of any good questionnaires for helping to conduct knowledge audits. I did a quick Google search which did not turn up any questionnaires but it did find this interesting note by Denham Grey which recommends against them. This is how it starts:
Would recommend against going the questionnaire route for knowledge audits. Experience suggests the real value of an knolwedge audit comes from surfacing "what people know, but don't know they know". Questionnaires are not an effective route to this rich source of uncovered knowledge. What you need is evangelism, training and support to help staff reflect and uncover the best opportunities. Start 'conversations', tell stories, give examples and lead by example ....
I like Denham's approach.
