The first article by John Riley entitled "Cultural barriers hinder sharing of patients files" starts:
The main challenge to achieving the sharing of accurate protected yet accessible patient medical information by 2005 is not technical, but cultural, institutional, managerial and political according to draft recommendations from IT Parliamentary group Eurim.And the second article from Daniel Thomas entitled "Change management is crucial to CRM success, says Gartner" starts:
Customer relationship management systems will continue to disappoint users during 2003 unless companies address change management issues more closely GartnerG2 warned last week.
