The business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and services - all hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the people - the knowledge workers themselves.
Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act - in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage.
Features & Benefits
First book to connect cognitive science with knowledge management
Karl Wiig has worldwide name recognition as thought leader
Clearly written for professionals with charts and checklists
Video: BLU Lesson 3: How measures distort behaviour by David Gurteen
One of six BLU lessons on 'how measures distort behaviour' by David Gurteen.
In April 2005, BLU, the UK's Business Link University which no longer exists hired Fifty Lessons to produce a series of video stories for them to which I (David Gurteen) was invited to contribute. This is one of those stories.
Media Information:
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If you are interested in Knowledge Management, the
Knowledge Café
or the role of conversation in organizational life then you my be interested in this online book I am writing on
Conversational Leadership
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Blogging and tweeting from the recent HKKMS Conference in Hong Kong
Knowledge Horizons (2000) by Charles Despres 
, Daniele Chauvel 
Karl Wiig Consultant & Author
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