This is a handbook of systems-behaviour. It explains how systems work and how they fail. The author has fun with a serious subject and provides insights in the form of humorous succinct rules of thumb.
David Gurteen's comments: This is a very witty book. It is nevertheless extremely serious. In a humerous way it describes how systems really work and how more often or not they fail. It is permeated with rules of thumb and real-life examples of how systems "screw up". It is thought provoking and at times chilling as the full impact of our lack of understanding of how things really work and the devastating consequences hits home.
Video: Explaining Knowledge Management #1
A video blog post from Professor Gervaise Germaine where he address the differences between data, information and knowledge :-) (4mins)
David Gurteen's comments:
A very funny video from Patrick Lambe getting the KM message across! You will find more videos from Patrick on YouTube
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Book
Systemantics (1986) by John Gall The Underground Text of Systems Lore - How Systems Really Work and How they Fail
If you are interested in Knowledge Management, the
Knowledge Café
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Conversational Leadership
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This is a handbook of systems-behaviour. It explains how systems work and how they fail. The author has fun with a serious subject and provides insights in the form of humorous succinct rules of thumb.
Systemantics (1986) by John Gall 
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