In "The Magic of Dialogue," famed social scientist Daniel Yankelovich does more than revive the ancient art of dialogue; he reinvents it in a brief, practical form that suits our times. Drawing on decades of research, he offers a method that will help managers, leaders, businesspeople, and other professionals succeed in the new economy. By helping them to master the communication skills needed to conduct dialogue successfully, he shows how the discipline of dialogue can make them more effective managers, strengthen relationships, resolve problems, and achieve shared objectives.
Our new global economy is a world of exploding diversity, merging corporate cultures, and eroding top-down authority. More players participate in decision making than ever before. New circumstances and widely dispersed organizations with differences in interests and agendas oblige managers to make decisions in a climate of mistrust and misunderstanding. In this diverse and less hierarchical world, decision makers must learn to argue less and "dialogue" more.
Not just another form of conversation or discussion, dialogue is a specific skill to be acquired, a skill as important as the techniques of negotiation. Successfully practiced, it can produce extraordinary results.
Video: Gurteen Mini-interview with Valarie Walters
Gurteen Mini-interview with Valarie Walters of the National Gas Company of Trinidad and Tobago on how they run the Knowledge Cafe. Shot at KM World & Intranets, San Jose, November 2007.
Today, cultural and legal changes mean that individuals expect and demand a voice in decisions that affect their lives and often they have the power to undermine those decisions if they aren't allow their voice.
If you are interested in Knowledge Management, the
Knowledge Café
or the role of conversation in organizational life then you my be interested in this online book I am writing on
Conversational Leadership
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The Magic of Dialogue (1999) by Daniel Yankelovich 
Individuals expect and demand a voice in decisions that affect their lives by Daniel Yankelovich 
Today, cultural and legal changes mean that individuals expect and demand a voice in decisions that affect their lives and often they have the power to undermine those decisions if they aren't allow their voice.
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