This is an exceptional book. Not since picking up Stephen Covey's "Seven Habits of Highly Effective People" over 10 years ago have I come across a book that is destined to have great impact on both myself and millions of other readers.
In essence "Difficult Conversations" is a practical everyday guide for living and breathing Stephen's fifth habit - "Seek first to understand then to be understood". It can be thought of as a "conversational handbook" - applicable in both your personal and business lives. Recently married couples, parents of teenage children and newly appointed managers will find the book especially powerful.
The concepts are simple and if internalized could for example save the needless destruction of countless marriages. What excites me most is that it is so very readable and that its lessons are sufficiently simple that although it might take a life time to master - when applied you can see results in your own conversations and relationships immediately.
– David Gurteen é consultor na área de gestão do conhecimento. Ele fundou o Gurteen Knowledge Community (Comunidade de Conhecimento) um ambiente de aprendizagem e troca de conhecimento e experiências composto por mais de 14.000 pessoas espalhadas em 153 países diferentes. Nesse vídeo, Gurteen fala o que pensa sobre inovação.
What is Innovation? Filmed at KM Brasil 2008.
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This is an exceptional book. Not since picking up Stephen Covey's "Seven Habits of Highly Effective People" over 10 years ago have I come across a book that is destined to have great impact on both myself and millions of other readers.
Difficult Conversations (1999) by Douglas Stone 
, Bruce Patton 
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