When people leave an organisation, they take with them the vital knowledge, experience and contacts they have built during their time there. Community management is quite often an add on to the role with no formal elements in the job description. Sadly, the online community they have been supporting will often become inactive, while the new person is coming onboard.
This webinar will cover:
- Some of the issues with handovers
- How Knowledge Retention can work throughout the employee lifecycle
- Prompts and easy steps that can be used to enable an value adding knowledge exchange with Community Managers
What is Knowledge Management? - Andrew Sinclair-Thomson
Mini-clip interview for Gurteen Knowledge with Andrew Sinclair-Thomson. What is Knowledge Management? Shot at the Henley Knowledge Management Forum in September 2006.
Media Information:
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If you are interested in Knowledge Management, the
Knowledge Café
or the role of conversation in organizational life then you my be interested in this online book I am writing on
Conversational Leadership
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