Effective knowledge management improves individual and organisational performance by creating channels for knowledge to flow across organisational boundaries. This prevents the loss of value and opportunity when lessons aren't learnt or valuable knowledge isn't available to those who need it; it builds the capacity for joined up thinking to improve decision-making and innovation; and it creates organisational agility and resilience in a changing world by building the capacity to respond to early signals.
Video: Interview with David Gurteen at the ING Business Academy
This is a short video interview with David Gurteen by Mireille Jansma of the ING Business Academy in Amsterdam in November 2011 where she asks him what he thinks of their "Challenging Minds" programme having just experienced one of the sessions
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If you are interested in Knowledge Management, the
Knowledge Café
or the role of conversation in organizational life then you my be interested in this online book I am writing on
Conversational Leadership
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