How do you decide whether your KM pilot was a success? How do you avoid your clever fee earners gaming your measurements? How do you demonstrate the value of your KM projects?
Helene Russell, author of the UK Law Society's "KM Handbook" and founder of Knowledge Network UK, explains the principles of measurement of KM projects and leads a discussion of your experiences.
Video: David Gurteen on the best circumstances for thriving innovation
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If you are interested in Knowledge Management, the
Knowledge Café
or the role of conversation in organizational life then you my be interested in this online book I am writing on
Conversational Leadership
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