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Engagement
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Opening keynote address KM Legal Europe: Positive deviance – or how you might already have the answers! |
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I will be giving the keynote address at KM Legal Europe 2013 in Amsterdam in January 2013. Opening keynote address: Positive deviance – or how you might already have the answers! · How positive deviance can help you get your lawyers to buy in to change · Starting with small scale innovations that might spread to the whole firm · Encouraging diversity of thinking to tackle complex issues David Gurteen, Founder and Director, Gurteen Knowledge Community, UK And later on the first day there will be a talk and a Knowledge Cafe run by Mireille Jansma and Jurgen Egges of ING Bank EXTENDED INTERACTIVE SESSION: Implementing practical knowledge sharing techniques to deal with complexity at ING Bank · Explaining the benefits of conversational tools for law firms · Using David Gurteen’s knowledge cafe technique at ING; what has it delivered for the business? · Examples of other tools for learning and discovery which have been used at ING · PRACTICAL: Take part in a knowledge cafe and see for yourself how it could benefit your law firm! Mireille Jansma Knowledge Manager and Programme Manager and Jurgen Egges, Programme Manager, ING Bank, The Netherlands
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