I was delighted to see this recent post of Dave Snowden's where in his usual colorful well he attacks satisfaction surveys and explains his thinking.
I have always had a dislike of satisfaction surveys and have loved it over the years at conferences hearing Dave let rip into them. In fact when people ask me about Dave's work with narrative I often use his alternative narrative based approach to surveys as an example.
Most surveys I see fall into the same traps that Dave describes - especially all the KM surveys I am asked to fill in by students. To my mind they are an utter waste of time in that they are meaningless or worse that they produce misleading results. By and large I always decline. Like Dave I so much want to answer so many of the questions with the phrase "well it all depends".
Thank you Dave!
