One of
six BLU lessons on what I learnt about knowledge management and getting things done in my days as International Czar for Lotus Development by David Gurteen.
In April 2005, BLU, the UK's Business Link University which no longer exists hired
Fifty Lessons 
to produce a series of video stories for them to which I (David Gurteen) was invited to contribute. This is one of those stories.
Media Information:
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The Art of Conversation (Dec 2008) by Catherine Blyth 
